Service Advisor

About the Role

WA Hino are seeking a professional and customer-focused Service Advisor to join our service team on a 12-month, fixed-term basis. As the first point of contact for our service guests, you'll play a key role in providing a seamless and positive experience, from check-in through to vehicle collection.

Whether you’re an experienced Service Advisor or looking to take the next step in your career, this could be a great opportunity. If you have a strong customer service background and want to gain experience in a Service Advisor role, we’re open to training the right person.

What you’ll be doing

• Greet and assist guests with service bookings and enquiries
• Prepare repair orders and communicate work required to guests
• Liaise with technicians to provide accurate updates on vehicle status
• Maintain clear and timely communication with guests throughout the process
• Upsell additional services and ensure all work is authorised and completed to standard

Skills & Experience

• Previous experience in a Service Advisor or customer service role (automotive preferred)
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritise under pressure
• High level of professionalism and attention to detail
• Current driver’s licence

Benefits

• Be a part of a multi-national company, where you have access to a network of opportunities across locations and brands
• A Learning & Development program called Learning Together, offering access to training and development opportunities, including our partnership with the Australian Institute of Management (AIM) and over 150 courses in computer training, finance, admin, sales, communication skills, and more
• A top-of-the-line Employee Assistance Program with leading provider Telus Health, offering access to MyCoach services for mental health, financial advice, nutrition, relationships, and more
• Extensive employee benefits including discounts on Crown Perth accommodation, private health insurance, vehicle purchasing and servicing, as well as additional paid maternity leave for eligible team members

WA Hino is a high-performing dealership committed to delivering exceptional service. We pride ourselves on our efficient operations and strong team culture. People enjoy working here because of the supportive environment and clear pathways for growth.

How to Apply

If this sounds like you, click APPLY.

WA Hino is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia and New Zealand. We represent over 33 car brands and 11 truck and bus brands, priding ourselves on delivering an exceptional guest experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you!

Eagers Automotive – Moving together.