Warranty Administrator

An exciting opportunity has become available for a Warranty Administrator to join our team at BYD Wangara on a full time basis. This role is ideal for a highly organised and detail-oriented administrator who enjoys working in a fast-paced environment where accuracy, collaboration and customer outcomes matter. As a key member of the operation, you will play an important role in ensuring warranty processes are managed efficiently, supporting dealership performance while contributing to the delivery of an exceptional customer experience. Working closely with service, technical and manufacturer stakeholders, you will gain valuable exposure to industry-leading systems, emerging electric vehicle technology and the operations of one of Australia's most progressive automotive brands.

Key Responsibilities

• Process warranty claims accurately and within required timeframes
• Review and validate repair orders, supporting documentation and claim submissions
• Monitor warranty transactions and identify discrepancies or opportunities for improvement
• Liaise with internal departments and manufacturer representatives regarding warranty requirements and approvals
• Maintain accurate records and ensure compliance with manufacturer policies and procedures
• Reconcile warranty payments and assist with reporting activities
• Support continuous improvement initiatives across administrative and operational processes
• Contribute to a collaborative and high-performing team culture
  
  

About You

To be successful in this role, you will demonstrate:

• Previous administration experience, ideally within automotive, service, warranty or a similar operational environment
• Strong attention to detail and a commitment to accuracy
• Excellent organisational and time management skills
• Confidence working with multiple systems and managing competing priorities
• Strong communication and stakeholder engagement skills
• A proactive approach to problem-solving and process improvement
• Intermediate computer skills, including Microsoft Office applications
• A team-focused mindset with the ability to work independently when required
  
  

What We Offer

• On site parking available
• Join a global brand at the forefront of EV innovation
• Exposure to industry-leading systems, processes and technology
• Ongoing training and professional development opportunities
• Career growth pathways within BYD and the broader Eagers Automotive network
• Supportive leadership and a collaborative team environment
• A stable, long-term opportunity with Australia's largest automotive retailer
• Employee benefits, discounts and recognition programs
• The opportunity to make a meaningful impact in a rapidly evolving automotive landscape
  
  

Apply Now
Eagers Automotive is Australia’s largest automotive retailer, with over 9,000 team members across 300 dealerships across Australia, New Zealand and Canada. Representing 33 car brands and 11 truck and bus brands, we are driven by a commitment to outstanding guest experiences.
Click Apply to submit your application today.
We are an equal opportunity employer and would love to hear from you if the above details resonate with you!
Eagers Automotive - Moving together.