Warranty Administrator

An opportunity has become available for a Warranty Administrator to join the team at BYD and contribute to our successful service team.

• Permanent Full time position  
• Friendly & Supportive team environment 
• Work for a National Automotive Group with numerous opportunities!

About the role:

Eagers Automotive is currently seeking an experienced Warranty Administrator with great attention to detail and amazing organisational skills to join our dynamic team at BYD in Wangara.

The wait is over… BYD is here.  The world is turning, a new era in automotive has begun.  Here's your chance to part take in an amazing time of change, environmental innovation and sustainable development in the automotive industry.

Reporting to the Service Manager, this role is integral to the administration support of the Service Department.

It is the role of the Warranty Clerk to process all documentation relating to the warranty repairs of vehicles whilst within warranty period. It’s imperative that the Warranty Clerk always maintains a professional attitude and deal with Warranty issues in a timely manner.

This includes: 

• Compile and complete warranty claims following guidelines set by the manufacturer

• Keep valid, current and legible records of all claims submitted
• Maintain warranty storage of return parts and return all parts requested
• Submit transport and hidden damage claims

• Complete costing of repair orders and assist in other department costing duties if Manager requires

About you: 

We are looking for someone with excellent time management and prioritisation skills, with the desire to deliver exceptional customer service! If this sounds like you, we want you! Apply now!

You will ideally possess:

• Desire to deliver exceptional customer service
• Excellent attention to detail
• Experience within costing in dealerships but not essential

The Benefits:

• Be a part of a multi-national company, where you have access to a network of opportunities across locations and brands.
• A Learning & Development program called Learning Together where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where over 150 training courses are on offer! Ranging from computer training, finance and admin, sales to communication skills.
• A top-of-the-line Employee Assistance Program with leading provider, Telus Health, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
• Lastly, extensive employee benefits that include discounts on Crown Perth Accommodation, Private Health insurance, and vehicle purchasing, parts and maintenance, as well as additional paid Maternity Leave for eligible team members, and much more…

BYD is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you!

Eagers Automotive - Moving together.