Service Advisor

About the company:
The wait is over… BYD is here. The world is turning, a new era in automotive has begun.
Here’s your chance to be part of an amazing time of change, environmental innovation and sustainable development in the automotive industry.

We have transformed the vehicle ownership experience by creating an enjoyable, transparent and customer-first journey. With our innovative approach and cutting-edge EV technology, we are now seeking like-minded professionals to join us in representing and promoting the BYD brand.

About the role:

Reporting directly to the Service Manager at Wangara BYD, this role is critical in supporting customers throughout their aftersales journey and ensuring an exceptional service experience.

As a Service Advisor, you will be the primary point of contact for service customers, coordinating vehicle servicing, repairs and maintenance while delivering a seamless, professional and customer-focused experience.

The day-to-day responsibilities of the position will include:

• Acting as the first point of contact for service customers, both in person and via phone or email
• Booking vehicles in for servicing, repairs and warranty work
• Clearly explaining service requirements, repair processes and costs to customers
• Liaising closely with technicians and workshop teams to ensure timely and accurate completion of work
• Providing regular updates to customers regarding the status of their vehicle
• Preparing and reviewing job cards, invoices and warranty documentation
• Ensuring all manufacturer and BYD service standards are met
• Managing customer concerns or complaints professionally and efficiently
• Maintaining accurate records and updating internal systems
• Representing the BYD brand with professionalism, integrity and total product knowledge

About you:

Wangara BYD are looking for enthusiastic, organised and customer-focused individuals who thrive in a fast-paced environment and take pride in delivering outstanding service.

You will ideally possess:

• Previous experience as a Service Advisor, in automotive aftersales, or a strong background in customer service
• Exceptional communication and interpersonal skills
• Strong organisational skills with high attention to detail
• The ability to multitask and prioritise in a busy service environment
• Confidence using computer systems and service booking software
• A customer-first mindset with a genuine desire to exceed expectations
• An interest or passion for EV technology and sustainable mobility
• A valid driver’s licence
• A positive attitude and the ability to work well within a team
• Full Australian working rights

BYD’s New Energy vehicles are changing the automotive world. Here’s your opportunity to be part of this exciting era and build a rewarding career in automotive service.
Start your journey with us today!

Eagers Automotive Benefits:

• Be part of a multi-national company with access to a wide network of opportunities across locations and brands
• Employee Assistance Program with Telus Health, including MyCoach services covering mental health, wellbeing, financial advice and more
• Extensive employee benefits including discounts on Crown Perth accommodation, private health insurance, vehicle purchasing, parts and servicing, additional paid maternity leave for eligible team members, and much more

Wangara BYD is part of Australia’s largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships throughout Australia and New Zealand. We proudly represent over 33 car brands and 11 truck & bus brands, delivering exceptional guest experiences every day.

We are an equal opportunity employer and would love to hear from you if this role resonates with you.
Eagers Automotive – Moving together.