Service Advisor

About the Role

Subaru Wangara are seeking a professional and customer-focused Assistant Service Manager/ Senior Service Advisor to join our service team. As the first point of contact for our service guests, you'll play a key role in providing a seamless and positive experience, from check-in through to vehicle collection. 

Additionally, you’ll support the Service Manager with ensuring the department runs efficiently and profitably, motivating and training the team of Service Advisors, and more.

Duties will include:

• Engage with the Service department team to drive efficiency and profitability
• Train and develop the team of Service Advisors
• Act in the Service Managers stead when needed
• Greet and assist guests with service bookings and enquiries 
• Prepare repair orders and communicate work required to guests 
• Liaise with technicians to provide accurate updates on vehicle status 
• Maintain clear and timely communication with guests throughout the process 
• Upsell additional services and ensure all work is authorised and completed to standard 

Skills & Experience 

• Previous experience in a Service Advisor or in senior Service roles required
• Ability to train, develop and lead a team of Service Advisors
• Strong communication and interpersonal skills 
• Ability to manage multiple tasks and prioritise under pressure 
• High level of professionalism and attention to detail 
• Current driver’s license required
• Australian working rights required

Benefits 

• Monday to Friday work only
• Ongoing training and development 
• Work with a well-respected dealership and supportive leadership team 
• Team member discounts across automotive products and services 
• Stable, full-time employment with opportunities for progression 

Subaru Wangara  is a high-performing dealership committed to delivering exceptional service. We pride ourselves on our efficient operations and strong team culture. People enjoy working here because of the supportive environment and clear pathways for growth. 

If this sounds like you, click APPLY. 

We are an equal opportunity employer and would love to hear from you if the above details resonate with you! 

Eagers Automotive – Moving together.