Service Advisor

Short Description:  

We have an exciting opportunity for passionate and dedicated individual who is looking to start their career! Come and join us at BYD!

Bullet Points:

Looking for a new challenge? Join us today!
Work for a National Automotive Group with numerous opportunities
Northern Location - Wangara!

About the role:

We currently have a fantastic opportunity available at Wangara for a Service Advisor working exclusively with our EV brand, BYD.

We have transformed the vehicle purchasing experience, by creating an enjoyable, non-pressured, retail shopping adventure. With our custom built, state-of-the-art facilities and innovative new concept, we are now seeking like-minded partners and professionals to join us in promoting the BYD brand.

Start your career with us today!

Reporting to the Service Manager, this role will be responsible for providing the best possible service to customers while simultaneously maintaining an efficient and profitable operation of the service department. This will include booking, greeting, and managing daily customer relations. This role is not a standard Service Advisor role as its focused on customer service.

Duties will include the following:

·         Assisting Service Manager with day-to-day operations
·         Maintaining positive customer and employee relations  
·         Answering customer enquiries regarding their vehicle service
·         Quoting additional service work
·         Ensuring all customer requirements are met
·         Build relationships with customers and internal stakeholders
·         Deliver high quality customer service

The Service Advisor role is strongly customer focussed with elements of sales and automotive knowledge. Therefore, background in these fields would be highly advantageous but not essential.

About you:

If you are someone that takes pride in their customer service skills by going above and beyond, values reliability and efficiency with a positive ‘can do’ attitude - we are looking for you! above and beyond to every interaction

You will ideally possess:

·         Previous experience in a customer service role
·         Desire to deliver exceptional customer service
·         High level of integrity and work ethic
·         Superb interpersonal skills
·          High attention to detail
·          Excellent communication and organisational skills

Eagers Automotive Benefits:

• Be a part of a multi-national company, where you have access to a network of opportunities across locations and brands.
• A Learning & Development program called Learning Together where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where over 150 training courses are on offer! Ranging from computer training, finance and admin, sales to communication skills.
• A top-of-the-line Employee Assistance Program with leading provider, Telus Health, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
• Lastly, extensive employee benefits that include discounts on Crown Perth Accommodation, Private Health insurance, and vehicle purchasing, parts and maintenance, as well as additional paid Maternity Leave for eligible team members, and much more…

BYD is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and strongly encourage people of all backgrounds to apply.

Eagers Automotive - Moving Together