Senior Service Advisor

About you

Mercedes-Benz Perth are seeking a motivated and driven individual to step into an Assistant Service Manager/Senior Service Advisor role and take the next step in their leadership journey. This position is ideal for someone who consistently demonstrates initiative, takes pride in delivering outstanding customer service and is ready to build on their existing experience by developing stronger leadership and operational skills.

As an Assistant Service Manager, you will be supported in growing your confidence as a leader while working closely with an experienced management team. Importantly, this role is designed as part of a clear development pathway toward becoming a Service Manager. We are committed to investing in the right candidate through structed training, mentoring and progression opportunities.
If you are ambitious, eager to learn and looking for an employer who will support your long term career growth, this is an excellent opportunity to take the next step.

About the role

Duties will include:

• Engaging with the Service department team to drive efficiency and profitability
• Train and develop the team of Service Advisors
• Act in the Service Managers stead when needed
• Greet and assist guests with service bookings and enquiries 
• Prepare repair orders and communicate work required to guests 
• Liaise with technicians to provide accurate updates on vehicle status 
• Maintain clear and timely communication with guests throughout the process 
• Upsell additional services and ensure all work is authorised and completed to standard 

Skills & Experience Required

• Previous experience in a Service Advisor position or in senior Service roles required
• Ability to train, develop and lead a team of Service Advisors
• Strong communication and interpersonal skills 
• Ability to manage multiple tasks and prioritise under pressure 
• High level of professionalism and attention to detail 
• Current driver’s licence required

Benefits 

• Monday to Friday work only
• Uncapped earning potential
• Working with Australia's largest automotive group provides an abundance of career opportunities
• Ongoing training and development 
• Work with a well-respected dealership and supportive leadership team 
• Team member discounts across automotive products and services 
• Stable, full-time employment with opportunities for progression 

Mercedes-Benz Perth is a high-performing dealership committed to delivering exceptional service. We pride ourselves on our efficient operations and strong team culture. People enjoy working here because of the supportive environment and clear pathways for growth. 

If this sounds like you, click APPLY. 

We are an equal opportunity employer and would love to hear from you if the above details resonate with you! 

Eagers Automotive – Moving together.