Warranty Administrator

Preston and South Morang Toyota is a part of the eagers automotive and are a multi-award-winning Toyota Dealerships and We currently have an exciting opportunity for a Warranty Clerk to join our team.

About the role:

• Overseeing the checking, verifying and processing of car warranty forms
• Ensuring technician stories are accurate and completed in accordance with manufacturer and dealership warranty policies & guidelines
• Accurately completing clocking times and parts tagging
• Facilitating all warranty related issues including working with vendors and manufacturers to receive replacement vehicle parts
• Developing and maintaining a quality assurance environment whilst maintaining positive claims outcomes
• Effectively liaising with the Foreman, Service Advisors and Service Technicians to ensure we provide the best service to customers – both external and internal

Skills and Experience:

• Minimum of 2+ years previous warranty administrative experience, ideally within a franchise dealership
• Strong interpersonal and communication skills
• Understanding of automotive parts and vehicles
• Strong organisational skills with the ability to prioritise
• Excellent attention to detail and following processes
• Ability to provide great customer service and great phone skills
• Effective conflict resolution skills to facilitate positive outcomes in a timely manner

We in return offer successful applicants:

• Employment in an exciting and rapidly developing industry 
• Competitive hourly rate and bonus.
• Full training
• A challenging, yet relaxed, friendly environment 
• Supportive team environment

The successful candidate will have a pleasant telephone manner, strong work ethic, will present well and have the drive to succeed.
All applications will be kept strictly confidential.