Service Assistant Manager

Adtrans Hino Narellan is a trusted commercial vehicle dealership proudly serving customers throughout the region. Renowned for delivering outstanding service and support, we are committed to building long-term relationships with our customers while providing a positive and professional workplace for our team.
As our business continues to grow, we are seeking an experienced and motivated Assistant Service Manager to support the day-to-day operations of our busy service department.

About the Role

Reporting to the Service Manager, you will play a key role in leading the service team, supporting workshop operations and ensuring exceptional customer experiences.
Key responsibilities include:

• Assisting with the daily management of the service department
• Supporting and mentoring Service Advisors and workshop staff
• Building strong relationships with customers and resolving enquiries professionally
• Managing workflow to maximise efficiency and productivity
• Monitoring service department performance and targets
• Assisting with staff development, coaching and training
• Ensuring compliance with dealership processes and workplace safety requirements
• Contributing to a positive team culture focused on customer satisfaction and continuous improvement

This is a hands-on leadership opportunity with a competitive salary package and commission structure for the right candidate.

About You

To succeed in this role, you will bring:

• Previous experience in a Service Advisor, Workshop Controller, Assistant Service Manager or similar automotive leadership role
• Strong customer service and relationship management skills
• Excellent organisational and communication abilities
• Proven ability to lead, motivate and support a team
• A proactive approach to problem solving and continuous improvement
• Strong understanding of workshop operations and service processes
• Computer literacy and experience with dealership management systems
• A current driver's licence

Experience within the truck, commercial vehicle or heavy vehicle industry will be highly regarded, but is not essential.

Why Join Adtrans Hino Narellan

Join a dealership that values its people and is committed to delivering outstanding customer experiences. You'll be part of a supportive team environment where your contribution is recognised and rewarded.

• Unlock exclusive discounts that support your health and wellbeing, from fitness memberships to insurance savings.
• Access confidential support through our Employee Assistance Program, ensuring your peace of mind.
• Enjoy flexible salary packaging options, including novated leasing for your next vehicle.
• Take advantage of special pricing when purchasing your next car. Plus ongoing savings on servicing.

You'll have access to ongoing training, leadership development and genuine career progression opportunities. As part of the largest and most admired automotive network in Australia, you'll be supported by an organisation committed to helping you build a long-term and successful career.

Apply Now

If you're an experienced automotive service professional looking to take the next step in your leadership career, we'd love to hear from you.
Apply today and join the team at Adtrans Hino Narellan.