Service Manager

We are seeking expressions of interest for the position of Service Manager based at our Rockingham Hyundai and Suzuki dealership.

Reporting directly to the General Manager, this leadership role is responsible for the overall performance of the Service Department, including customer satisfaction, team leadership, operational efficiency, profitability, and the delivery of exceptional aftersales experiences.

The successful candidate will:

• Lead, coach and develop the Service team to achieve business objectives.
• Drive customer experience and satisfaction outcomes.
• Ensure efficient workshop operations and service processes.
• Monitor and improve departmental performance, productivity and profitability.
• Foster a positive, high-performing and safety-focused team culture.
• Build strong relationships with customers, manufacturer partners and internal stakeholders.

This opportunity would suit an Assistant Service Manager or current Service Manager looking to further develop their leadership career within our business.

You will ideally possess:

• Experience managing an Automotive Service Department
• Extensive experience working in a Service Department in a team leadership role
• Track record of effectively leading a high-performance team, meeting budgets and monthly KPIs
• Ability to work independently and be self-motivated to succeed
• Capacity to manage, develop and drive productive teamwork
• Australian working rights and driver’s licence

The Benefits

• The opportunity to be part of a multi-national company, where you have access to a network of opportunities across locations and brands.
• Fully maintained company vehicle and uncapped commission structure
• A top-of-the-line Employee Assistance Program with leading provider, Telus Health, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
• Lastly, extensive employee benefits that include discounts on Crown Perth Accommodation, Private Health insurance, and vehicle purchasing, parts and maintenance, as well as additional paid Maternity Leave for eligible team members, and much more…

Rockingham Hyundai and Suzuki is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you!

Eagers Automotive - Moving together.