Service Manager

About the Role
Mercedes-Benz Toorak has an incredibly rare opportunity come available. We’re seeking an experienced and motivated Service Manager to lead our service department at Mercedes-Benz Toorak, the home of luxury.

In this exciting and unique leadership position, you will be part of the key leadership team reporting to the Fixed Operations Manager and the General Manager.  You’ll be responsible for driving the Service Departments performance, ensuring every guest receives an exceptional level of care, and maintaining the highest standards in customer satisfaction and workshop efficiency.

You’ll lead a team of skilled technicians, service advisors, and support staff, providing strong operational guidance and a positive, professional work environment.

What You’ll Do

• Lead the daily operations of the service department to deliver an outstanding customer experience
• Manage, motivate, and develop your team to achieve key performance targets
• Oversee workshop productivity, workflow, and quality control
• Build strong relationships with guests, ensuring trust and satisfaction at every touchpoint
• Monitor department financial performance, budgets, and KPIs
• Work closely with dealership leadership to drive continuous improvement and efficiency

Skills & Experience

• Proven experience as a Service Manager or Assistant Service Manager within the automotive industry
• Strong leadership and people management skills
• A customer-first mindset with a focus on quality and professionalism
• Excellent communication and problem-solving abilities
• Sound understanding of service operations, warranty, and workshop processes
• Experience with luxury or European brands highly regarded

Benefits

• Competitive remuneration package
• Company vehicle included
• Ongoing professional development and training opportunities
• Join a respected prestige brand with a supportive team environment

How to Apply
If you’re ready to take the next step in your career and lead a high-performing service department, we’d love to hear from you. Please apply now with your CV and a brief cover letter outlining your experience.

Mercedes-Benz Toorak is part of Australia’s largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia and New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you.

Eagers Automotive - Moving together.