Customer Relations Consultant

The Company
Mercedes-Benz Toorak  is part of Australia’s largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience. With more than 112 years of history, we’re a team of great people doing great things.
 
 
We are looking for a dedicated, professional, and friendly Customer Relations Consultant to join our team and help us deliver outstanding experiences to our valued customers.
Are you driven by Customer Satisfaction? Do you enjoy fostering clients’ journeys from start to finish? Do you want to work for one of the most leading automotive brands in the world? Then this exciting position could be a fantastic opportunity for the desired candidate.

About the Role
In this dynamic position, you’ll be at the heart of the customer journey—providing warm, engaging service and ensuring every interaction reflects our commitment to excellence. You will be responsible for:

• Being the first point of contact for customers inbound bookings
• Professionally conduct outbound service reminder and lapsed customer contacts
• Delivering exceptional customer service across service touchpoints
• Building and nurturing strong customer–business relationships
• Coordinating appointments and ensuring smooth communication between departments
• Gathering and recording customer experience feedback
• Conducting follow-ups with care, accuracy, and professionalism

 
About You
The ideal candidate:

• Is passionate about delivering outstanding customer service
• Driven and challenged to reach KPI’s set by management
• Radiates positivity and enjoys helping people
• Has proven ability to build rapport and foster strong relationships
• Communicates clearly and confidently, both verbally and in writing
• Possesses strong telephone skills and excellent attention to detail
• Thrives in a fast-paced, team-oriented environment
• Remains organised, solution-focused, and calm under pressure
• Brings a “can-do” attitude and willingness to go the extra mile
• Previous customer service experience is advantageous, but your energy, attitude, and commitment matter most

 
What We Offer
·         Opportunities to expand your skills and grow your career
·         Strong corporate support and ongoing training
·         A friendly, inclusive, and supportive work culture
·         Recognition for your efforts and a genuinely rewarding role
·         An attractive remuneration package
·         The chance to create memorable experiences every day
 
Ready to Apply?
If you’re ready to bring your positive energy, passion for people, and drive for excellence, we’d love to hear from you.
 
Apply now and take the next step in your career.
 
Eagers Automotive - Moving Together