Service Advisor

Newstead Volkswagen have a vacancy for a Service Advisor to join the team at the bust hub of Newstead. As a Service Advisor you will act as the main contact between the Dealership and the customer, for the repair and service maintenance of their vehicles.  

The successful applicant will demonstrate a professional approach, passion, willingness to follow process and an eager attitude to provide an exceptional experience for our customers. We will give you the tools and the training to be successful in this role. Reporting directly to the Service Manager, this is a dynamic and rewarding position.

At Eagers Automotive we are working towards our vision of being Australia’s most admired Automotive Group and we have the talent to make it happen, along with 113 years of rich company history as a legacy. With over 8,000 employees across Australia and NZ, and a footprint in every capital city- there are endless options for progressing your career. 

About this role: 

• Connect with customers at the desk and over the phone, build rapport quickly and act with integrity
• Deliver an exceptional customer experience with a high level of professionalism
• Use your owner’s mindset to manage your time, prioritize the important tasks and ensure that you meet service deadlines
• Be agile and flexible to change, things move quickly here
• Keep customers up to date on the servicing of their vehicle
• Liaising with the team to ensure jobs are completed within the allocated time
• Obtaining accurate pricing and preparing invoices
• Handling complaints and ensuring prompt issue resolution
• While service advising experience is highly desirable, all automotive & customer service experience will be considered 

Must haves:

• Manual drivers license 

What’s on offer:

• Competitive Remuneration with uncapped earning potential
• Support from an experienced team and dedicated Manager
• Access to ongoing professional development and career progression within a national leading Organization
• Discounted health insurance and Employee purchasing policy for finance, insurance and vehicles
• Employee Assistance Program - coaching

If you believe that you possess the skills and experience that we are looking for, and have a passion for the Automotive Industry, please provide a cover letter and resume outlining relevant experience to apply for this role.

As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility