Service Receptionist

Short Description:  

If you enjoy working as part of a team, have an excellent telephone manner, and customer service skills this administration role is for you!

Bullet Points:              

✅ Permanent Full Time Position

✅ Friendly & high-performance working environment

✅ Career Development Opportunities!

About the role:

Mazda Osborne Park is currently seeking a highly organised and customer-focused Service Receptionist to join our dynamic team.

Reporting to the Service Manager, this role is responsible for providing exceptional customer service to our service department customers, both over the phone and via email. You will be the first point of contact for incoming enquiries and play a key role in coordinating service bookings and supporting the daily operations of the department.

The duties of this role will include:

• Answering incoming telephone calls in a professional and timely manner
• Assisting customers with service enquiries via phone and email
• Managing customer service bookings and scheduling appointments
• Contacting customers who are due for annual servicing
• Updating repair orders as required
• Following up on parts orders and customer enquiries
• Logging and recording telephone calls where required
• Invoicing, filing, and completing general administration duties

About You:

• A genuine passion for delivering outstanding customer service
• A professional and friendly phone manner, with the ability to maintain a positive attitude at all times
• Strong multitasking and time management skills
• The ability to remain calm and provide exceptional service in a fast-paced environment
• Excellent attention to detail and accuracy
• Solid working knowledge of Microsoft Office applications
• The ability to quickly learn and adapt to new computer systems and processes
• Strong communication and interpersonal skills
• A reliable, proactive, and team-oriented approach to work

We will provide you with:

• Be a part of a multi-national company, where you have access to a network of opportunities across locations and brands.
• A Learning & Development program called Learning Together where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where over 150 training courses are on offer! Ranging from computer training, finance and admin, sales to communication skills.
• Under Learning Together, we have networking groups such as our Fearless Female Forum to help inspire, motivate, connect and to encourage females to take the leap to the next step up, as well as our Sales and Service Development program where Sales and Service leaders meet to share knowledge, insights and learnings of industry best practice.
• A top of the line Employee Assistance Program with leading provider, Benestar, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
• Lastly, extensive employee benefits that include discounts on Crown Accommodation, Private Insurance (BUPA and Medibank) and extensive reductions on Vehicle purchasing, parts and maintenance!

Mazda in Osborne Park is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you!

Eagers Automotive - Moving together.