Service Advisor

Osborne Park Mazda is seeking enthusiastic and driven individuals to join our dynamic team as a Service Advisor! If you're passionate about delivering exceptional customer service and have a love for cars, we want to hear from you. Come be a part of our growing team!

✅   Competitive salary with attractive employee benefits

✅   Supportive and friendly team environment

✅   Company car with fuel allowance

We are one of the top Mazda dealerships in Perth, known for our high-volume sales and a strong reputation in the industry. Operating from a state of the art Mazda facility, we offer exceptional career growth opportunities in a respected and thriving environment.

This role provides great earning potential - generous salary plus commission package and drive car!

Reporting to the Service Manager, this role will be responsible for booking, greeting, and managing daily customer relations for the dealership's service department. This position would be ideal for an experienced individual who is eager to further themselves within the premium automotive segment, however we would also be willing to provide training to someone new to the industry who has outstanding customer service skills.

This includes the following:

• Ensuring all customer requirements & commitments are met in a timely manner
• A customer-focused attitude committed to exceeding customer expectation
• Generate quotes and advise guests of any additional work that needs to be attended to.
• Actively monitoring the process of customers vehicles throughout the service department and providing them updates of the progress.
• Meeting and exceeding manufacturers MSI targets
• Liaising with the workshop and parts departments

The Service Advisor role is strongly customer focussed with elements of sales and automotive knowledge. Therefore, background in these fields would be highly advantageous but not essential. 

Training and support will be provided to the right candidate.

About you:

If you are someone that takes pride in their customer service skills, values reliability and efficiency with a positive ‘attitude - we are looking for you!

You will ideally possess:

• Experience in a diverse customer service environment including face-to-face, phone and online customer contact
• Previous experience in a Service Advisor role/ dealership environment (desirable but not essential)
• Strong communication and problem-solving skills
• Friendly, welcoming demeanour and a team player
• Ability to perform calmly and efficiently in a fast-paced environment
• Excellent time management skills
• High attention to detail
• Excellent organisational skills
• Current Driver's Licence

We have built our service foundations around having outstanding customer service and attention to detail and are seeking a like-minded individual that wants to be part of our growing business for now and the future. Training and support will be provided to the right person with the right attitude.

Start your career with us today!

The Benefits

• Be a part of a multi-national company, where you have access to a network of opportunities across locations and brands.
• A Learning & Development program called Learning Together where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where over 150 training courses are on offer! Ranging from computer training, finance and admin, sales to communication skills.
• A top of the line Employee Assistance Program with leading provider, TELUS Health, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
• Lastly, extensive employee benefits that include discounts on Crown Accommodation, Private Insurance and extensive reductions on Vehicle purchasing, parts and maintenance!

Osborne Park Mazda is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you!

Eagers Automotive - Moving together.