Service Advisor

Osborne Park Ford is one of WA’s most awarded Ford dealerships. Based out of the new, state-of-the-art Osborne Park Automall, we are seeking a customer-focussed and confident individual to join our team of Service Advisors.

About the Role

Reporting to the Service Manager, this role is the integral link between the customer and the service team.

The Service Advisor position is a diverse role, with key focuses including:

• Answering customer enquiries regarding their vehicles service, both in person and over the phone
• Seeking approval for additional service work found during vehicle inspections
• Ensuring all customer requirements & commitments are met in a timely manner
• Building relationships with customers and internal stakeholders for long term business success
• Delivering quality customer service focusing on win-win outcomes for our guests

The Service Advisor role is strongly customer-service focused, as well as having elements of sales, and automotive knowledge. Therefore, a background or passion in these fields would be highly advantageous.

About You

If you are someone that takes pride in their customer service skills, values reliability, and efficiency with a positive ‘can do’ attitude, then we are looking for you!

You will ideally possess:

• Experience within a Service Advisor role is preferable but not essential
• General understating of a vehicle’s components & functionality
• Keenness to learn and grow with the brand
• Desire to deliver exceptional customer service
• Operate with a high level of Integrity
• Solid interpersonal skills
• Have an appetite for online learning and product training with Ford

We are looking for a passionate individual with exceptional customer service skills. We are willing to train the right person with the right attitude.

The Benefits

Working for Osborne Park Ford and Eagers Automotive has a range of benefits, including:

• A fully maintained company vehicle
• Uncapped commissions and earning potential.
• Be a part of a multi-national company, where you have access to a network of opportunities across locations and brands.
• A Learning & Development program called Learning Together where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where over 150 training courses are on offer! Ranging from computer training, finance and admin, sales to communication skills.
• A top-of-the-line Employee Assistance Program with leading provider, Telus Health, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
• Employee benefits that include discounts on Crown Perth Accommodation, Private Health insurance, and vehicle purchasing, parts and maintenance, as well as additional paid Maternity Leave for eligible team members, and much more…

Osborne Park Ford is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you!

Eagers Automotive - Moving together.