Service Receptionist

At Eagers Automotive we are working towards our vision of being Australia’s most admired Automotive Group and we have the talent to make it happen, along with 109 years of rich company history as a legacy. With over 8,000 employees across Australia and NZ, and a footprint in every capital city - there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things. 

At Eagers Automotive, our ongoing success is attributed to the people under our employ. We look for people that align with our values of integrity, inclusiveness, owner’s mindset and agility. 

We have an opportunity for a Service Receptionist and Administration Superstar to join our team.This role will be based at North Lakes, and out of two dealerships. You will be working with both teams Torque Honda and Torque Ford.

This is a fast-paced role in which you will work with a diverse team and customer base and be required to juggle multiple priorities to ensure that customers are always our number one focus. The core role of the Service Receptionist is to act as the first point of contact for anyone visiting the Service Centre or making general telephone contact, greeting them in a friendly and professional manner and directing them to the appropriate person or dealing with their query. It also will cover and assist other departments and duties in particular warranty, customer service and general reception duties.

Who are we looking for? The successful candidate will carry out a range and variety of duties related to running the dealerships Service Department, including but not limited to:

•         Meet and greet customers at the service counter.
•         Take service bookings via phone and email.
•         Follow up and answer online service enquiries.
•         Foster a positive working relationship with all areas of the Workshop, including
·       management, service advisors and technicians.
•         General administrative support to the Service Department including maintaining
·       and ordering stationery and kitchen supplies.
•         General clerical duties.
•         General administrative duties
•         Other duties as directed by the Manager for this position.
 
Advantageous Skills & Experience:
•         Exemplary presentation and excellent communication and customer handling
•         skills.
•         Previous experience on busy switchboard.
•         Ability to cope with several different tasks simultaneously whilst maintaining an
•         air of calm and professionalism.
•         High level of skills in relation to record keeping and paperwork.
•         Able to work independently and as part of service team.
•         Above average skills in time management and organization of administrative
•         duties.
•         High level of computer literacy. 
 
What's on offer:
•         Permanent Position
•         Support from a dedicated and professional team and manager
•         Ongoing training and support
•         The chance to work in a high performing, busy environment
•         Access to ongoing professional development and career progression within a national leading organization
•         Discounted health insurance, finance & insurance
•         Employee purchase policy
•         Discounts platform for major retailers
•         Employee assistance program

If you enjoy working in a challenging but rewarding team-based environment and have exceptional people/customer skills, please apply. Immediate start for the right candidate.

As part of eagers Automotive, we strongly believe in our Core Values: Integrity / Inclusiveness / Owner’s Mindset / Agility