Service Bookings Administrator

We have an opportunity for a Service Receptionist to join our Service Department at Porsche Centre Brisbane. This is a fast-paced role in which you will work with a diverse team and customer base and be required to juggle multiple priorities to ensure that customers are always our number one focus.

The core role of the Service Receptionist is to act as the first point of contact for anyone visiting the Service Centre or making general telephone contact, greeting them in a friendly and professional manner and directing them to the appropriate person or dealing with their query.

Who are we looking for? The successful candidate will carry out a range of duties related to running the dealerships Service Department, including:

•         Meet and greet customers at the service counter
•         Take service bookings via phone and email
•         Follow up and answer online service enquiries
•         Foster a positive working relationship with all areas of the Workshop, including management, service advisors and technician
•         General administrative support to the Service Department including maintaining general clerical duties
•         And any other duties as directed by the Manager for this position
 
Advantageous Skills & Experience:
•         Exemplary presentation and excellent communication and customer handling skills
•         Previous experience on busy switchboard
•         Ability to cope with several different tasks simultaneously whilst maintaining an air of calm and professionalism
•         High level of skills in relation to record keeping and paperwork
•         Able to work independently and as part of service team
•         Above average skills in time management and organization of administrative duties
•         High level of computer literacy
 
What's on offer:
•         Permanent Position
•         Support from a dedicated and professional team and manager
•         Ongoing training and support
•         The chance to work in a high performing, busy environment
•         Access to ongoing professional development and career progression within a national leading organisation
•         Discounted health insurance, finance & insurance
•         Employee purchase policy
•         Discounts platform for major retailers
•         Employee assistance program

If you enjoy working in a challenging but rewarding team-based environment and have exceptional people/customer skills, please apply. Immediate start for the right candidate.

As part of eagers Automotive, we strongly believe in our Core Values: Integrity / Inclusiveness / Owner’s Mindset / Agility