Service Advisor

Metro Ford Newstead have an outstanding opportunity for an Automotive Service Advisor to join our well-established Service Team.

This vital role is to deliver Customer Service Excellence to our valued guests each and every day when they bring their vehicle in for Servicing, Diagnostic or Warranty work. 

Reporting directly to the Service Manager, this will be a fast-paced, dynamic and rewarding position with uncapped earning potential. 

The Company
At Eagers Automotive we are working towards our vision of being Australia’s most admired Automotive Group and we have the talent to make it happen, along with 112 years of rich company history as a legacy. With over 8,000 employees across Australia and NZ, and a footprint in every capital city- there are endless opportunities for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.

The Role
•    Connect with customers at the desk and over the phone, build rapport quickly and act with integrity- always
•    Deliver an exceptional customer experience with a high level of professionalism
•    Use your owner’s mindset to manage your time, prioritize the important tasks and ensure that you meet service deadlines
•    Keeping customers up to date on the servicing of their vehicle throughout the day
•    Greeting customers on the driveway and ensuring we offer them the best customer experience - following up all requests they provide 
•    Advising Customers on the additional work or products their vehicles require
•    Liaising with team to ensure jobs are completed within the allocated time
•    Obtaining accurate pricing and preparing invoices
•    Advising customers on parts/issues that may require fixing 
•    Handling complaints and ensuring prompt issue resolution
•    Our number one focus is Customer Service Experience

About You
•    You share and live by our Core Values
•    Prior experience in this role would be highly regarded 
•    A can-do attitude!
•    Customer Service Centric!
•    Team Player 
•    Ability to work towards and achieve goals and KPIs
•    Doing what you say you will do 
•    Be inclusive and treat all colleagues equally 
•    Operate your day-to-day in the business, as if it was your own 

Must Haves:
•    Driver’s License

Our Employee Promise to You
•    Competitive Remuneration with uncapped earning potential
•    Support from an experienced team and dedicated Manager
•    Highly competitive salary based on experience
•    Ongoing Progression and Career Development - WE Invest in YOU!

If you believe that you possess the skills and experience that we are looking for, and have a passion for the Automotive Industry, please provide a cover letter and resume outlining relevant experience to apply for this role.

As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility