Service Advisor
Date: 1 Jun 2025
Location: Mulgrave, VIC, AU, 3170
Company: Eagers Automotive
The Company
Waverley Volkswagen is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience.
About the Role
Waverley Volkswagen are seeking a professional and customer-focused Service Advisor to join our service team. As the first point of contact for our service guests, you'll play a key role in providing a seamless and positive experience, from check-in through to vehicle collection.
- Greet and assist guests with service bookings and enquiries
- Prepare repair orders and communicate work required to guests
- Liaise with technicians to provide accurate updates on vehicle status
- Maintain clear and timely communication with guests throughout the process
- Upsell additional services and ensure all work is authorised and completed to standard
Skills & Experience
- Previous experience with VW, Audi or Skoda (preferred)
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and prioritise under pressure
- High level of professionalism and attention to detail
- Current driver’s licence
Benefits
- Monday to Friday role with a rotating Saturday roster
- Ongoing training and development
- Work with a well-respected dealership and supportive leadership team
- Team member discounts across automotive products and services
- Stable, full-time employment with opportunities for progression
About the Culture
Waverley Volkswagen is a high-performing dealership committed to delivering exceptional service. We pride ourselves on our efficient operations and strong team culture. People enjoy working here because of the supportive environment and clear pathways for growth.
If this sounds like you, click APPLY.
We are an equal opportunity employer and would love to hear from you if the above details resonate with you!
Eagers Automotive – Moving together.