Receptionist

Southside Toyota, at Mount Gravatt have an opportunity for a Sales Receptionist to join the well-established team. With an employee-centric leader, the opportunities are endless. This is not your everyday Receptionist role, this highly-important role is focused on ensuring our valued customers are receiving great, prompt communication over the phone & in person in order to maintain and deliver the Ultimate Customer Experience alongside your team, with the unified goal of “One Team, One Vision”.  This role also offers the opportunity to include accounts administration tasks.
 

About Southside Toyota 
Southside Toyota is a long standing, award winning, high-volume, franchised Toyota dealer. We are apart of Eagers Automotive, Australia's largest publicly listed and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships within Australia & New Zealand. We represent over 33 car brands and pride ourselves on delivering an exceptional experience for every customer. 

What's needed:

• Awareness and ability to work efficiently, handling multiple customer enquiries at a time
• Strong time management & organisational skills
• Ability to support and work with other team members and departments
• Enthusiastic, warm, keen and pleasant manner
• High level of professionalism and personal presentation
• Ability to consistently follow sales process and procedures
• Initiative to help on the front line if the need arises
• Exceptional communication skills
• High level of computer literacy with experience using Microsoft Office
• Mandarin or Cantonese speaking would be advantageous but not necessary
• Previous exposure to accounts administration would be a distinct advantage

About this role: 

• Connect with customers at the desk and over the phone, build rapport quickly and act with integrity
• Deliver an exceptional customer experience with a high level of professionalism
• Use your owner’s mindset to manage your time, prioritise the important tasks and ensure that you meet deadlines
• Be agile and flexible to change, things move pretty quickly here
• Answer inbound calls promptly
• Make appointments via phone and email
• Perform clerical duties as required, scanning, filing, photocopying and general administration; basic accounts processing in support of dealership admin team
• Other administrative duties as required by the Sales Manager/Financial Controller 

What's on offer:

• An attractive, above award hourly rate
• Support from a dedicated and professional team and manager
• On-the-job training in assigned accounts tasks
• Permanent fulltime role with the opportunity for overtime
• The chance to work in a high performing, busy environment
• Discounted health insurance
• Employee purchase policy
• Discounted finance and insurance
• Employee assistance program
• Brand & Hub Awards and functions

As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility 

Employer questions
Your application will include the following questions:

• How many years' experience do you have as a Receptionist?
• Do you have experience in administration?
• Which of the following statements best describes your right to work in Australia?

• Which of the following Microsoft Office products are you experienced with?

• Do you have customer service experience?