Service Advisor

BYD is one of the world's fastest-growing automotive brands, leading the way in innovative electric vehicle technology. As demand continues to grow, we are looking for a customer-focused and highly organised Service Advisor to join our team at BYD Mornington.

This is an exciting opportunity for an experienced Service Advisor or automotive customer service professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

About the Role

As the first point of contact for our service customers, you will play a critical role in ensuring every customer enjoys a seamless and positive service experience from booking through to vehicle collection.
Key responsibilities include:

• Greeting customers and managing service bookings
• Accurately preparing repair orders and service documentation
• Liaising between customers and workshop technicians
• Providing clear communication regarding vehicle repairs, maintenance and timelines
• Identifying and presenting additional service and repair recommendations
• Following up with customers throughout the service process
• Processing invoices and finalising customer transactions
• Maintaining high levels of customer satisfaction and service retention

About You

To be successful in this role, you will possess:

• Previous experience as a Service Advisor within an automotive dealership preferred
• Exceptional customer service and communication skills
• Strong organisational and time management abilities
• The ability to manage multiple priorities in a busy environment
• High attention to detail and administrative accuracy
• A positive attitude and professional presentation
• Strong computer literacy and dealership management system experience advantageous
• A valid Australian Driver's Licence

What We Offer

• Competitive remuneration package
• Ongoing training and professional development
• Career growth opportunities within a growing automotive group
• Supportive and collaborative team culture
• Modern facilities and access to leading EV technology
• Employee benefits and recognition programs

Why BYD Mornington?

This is your chance to become part of an exciting global automotive brand that is transforming the future of mobility. You'll work alongside a passionate team committed to delivering outstanding customer experiences while supporting the growth of one of the industry's most innovative vehicle manufacturers.

As part of Eagers Automotive, BYD Mornington is backed by Australasia's largest automotive retailer, employing over 8,000 team members across 250 dealerships throughout Australia, New Zealand, and Canada. Representing more than 33 car brands and 11 truck and bus brands, we are committed to delivering exceptional guest experiences and long-term career development.

At BYD Mornington, you'll join a team that values professionalism, teamwork, and customer service excellence while representing one of the world's most innovative and rapidly growing automotive brands. This role offers the opportunity to make a significant impact, build strong customer relationships, and develop a rewarding career within a high-performing dealership environment.

Eagers Automotive – Moving together.