Warranty Administrator

The Company 
Titan Ford in Melville is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience. 
 
About the Role 
Titan Ford Melville are seeking a detail-oriented and organised Warranty Administrator to join our service team. In this role, you will be responsible for accurately preparing, submitting, and tracking all warranty claims, ensuring compliance with manufacturer guidelines and dealership procedures. 

We pride ourselves on our efficient operations and strong team culture. People enjoy working here because of the supportive environment and clear pathways for growth.

In this role, you will be responsible for accurately preparing, submitting, and tracking all warranty claims, ensuring compliance with manufacturer guidelines and dealership procedures. Previous Ford experience will also be very highly regarded.

Responsibilities

• Process and submit warranty claims in line with manufacturer requirements 
• Audit repair orders to ensure accuracy and completeness 
• Liaise with service advisors and technicians for correct documentation 
• Monitor claim status and follow up on outstanding approvals 
• Maintain detailed records of claims, rejections, and adjustments 

 
Skills & Experience 

• Previous experience in warranty administration or dealership service administration 
• Strong attention to detail and accuracy in data entry 
• Knowledge of automotive service processes and manufacturer systems (desirable) 
• Ability to work to deadlines and manage multiple priorities 
• Excellent communication and organisational skills 
• Current driver’s licence 

 
Benefits 

• Be a part of a multi-national company, where you have access to a network of opportunities across locations and brands.
• A Learning & Development program called Learning Together where you get access to development and training opportunities throughout your employment.
• A top-of-the-line Employee Assistance Program with leading provider, Telus Health, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
• Lastly, extensive employee benefits that include discounts on Crown Perth Accommodation, Private Health insurance, and vehicle purchasing, parts and maintenance, as well as additional paid Maternity Leave for eligible team members, and much more…

 
Titan Ford in Melville is a high-performing dealership committed to delivering exceptional service. We pride ourselves on our efficient operations and strong team culture. People enjoy working here because of the supportive environment and clear pathways for growth. 
 
If this sounds like you, click APPLY. 
 
We are an equal opportunity employer and would love to hear from you if the above details resonate with you! 
 
Eagers Automotive – Moving together.