Service Advisor

Waverley Toyota are seeking an experienced and customer focused Service Advisor to join our busy dealership in a full-time position, with earning potential through commission structures.

As a key link between our customers and service technicians, you will play an important role in delivering a smooth, professional, and transparent service experience from booking through to vehicle collection.

Key responsibilities include:

• Greeting customers and managing service enquiries in person and by phone
• Preparing repair orders and explaining recommended work clearly
• Liaising between customers, technicians, and parts teams
• Providing accurate cost estimates and timeframes
• Upselling additional service work and accessories where appropriate
• Managing customer follow ups and updates throughout the service process
• Ensuring all documentation and systems are maintained accurately
• Contributing to high CSI scores and repeat business

Skills & Experience
We are looking for someone who brings:

• Previous experience as a Service Advisor or in a similar customer facing automotive role
• Strong communication and relationship building skills
• A professional and friendly approach to customer service
• Ability to work in a fast paced environment
• Strong organisational skills and attention to detail
• Confidence using dealer management and booking systems
• A current driver licence and Australian working rights

Benefits
In return, you will enjoy:

• Full time employment with commission earning potential
• Ongoing manufacturer and internal training
• Career progression opportunities across a national dealership network
• Supportive and collaborative team environment
• Employee discounts and wellbeing initiatives
• Secure employment within a growing organisation

Toyota Waverly is part of Eagers Automotive, Australia's largest and most dynamic automotive retailer, employing over 9,000 team members across more than 300 dealerships throughout Australia and New Zealand. We represent more than 33 passenger vehicle brands and 11 truck and bus brands, and we pride ourselves on delivering outstanding experiences for our guests and our people.

If this sounds like the right next step for you, we would love to hear from you. Please submit your application via SEEK and include your resume outlining your experience.

Eagers Automotive - Moving together.