Call Centre Operator

About Us:
At Eagers Automotive we are working towards our vision of being Australia’s most admired Automotive Group and we have the talent to make it happen, along with 110 years of rich company history as a legacy. With over 8,000 employees across Australia and NZ, a footprint in every capital city- there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.

About the Role:
Most importantly, we are looking for someone who understands the importance of providing amazing customer service. You’ll be the Call centre's “Director of First Impressions”, which means regardless of how busy you are, you’ll always be personable and positive over the phone. 

Duties will include, but are not limited to –

• Managing all incoming calls
• Meeting and greeting our customers in a professional and warm manner
• Entering all service bookings in our dealer management system
• Managing inbound online service bookings and enquiries
• Calling customers to confirm their scheduled services
• Calling customers to follow up and ensure service and sales experiences are positive and ultimately that the customer is well informed and happy
• General administration duties

About You:
To be considered for this role, you will -

• Have an extremely positive ‘can do’ attitude
• Have experience in a high performing customer service team
• Have a friendly and confident phone manner
• Possess strong written and verbal communication skills
• Have the ability to work well in a team environment
• Have intermediate to advanced Microsoft Office skills
• Have a high attention to detail
• Have exceptional organisation & customer service skills
• Be motivated and enthusiastic
• Hold a full, current drivers licence

If you think this sounds like you, we want to talk to you! Apply for this position by with your resume and a covering letter outlining your experience and suitability. 

Employer questions
Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Call Centre specialist?
• Do you have experience in administration?
• How much notice are you required to give your current employer?
• What's your expected annual base salary?