Service Advisor

Essendon Kia are seeking a customer-focused Service Advisor to join our busy aftersales team on a permanent full-time basis, including participation in a Saturday roster.

Acting as the key point of contact between our customers and workshop, you will play a critical role in ensuring a seamless and professional service experience from start to finish.This role suits someone who thrives in a fast-paced environment, is highly organised, and takes pride in delivering outstanding customer service.

Key responsibilities include:
• Greeting customers and booking in vehicle service and repair work
• Providing accurate estimates, timelines, and updates throughout the service process
• Liaising with technicians to ensure efficient workflow and clear communication
• Identifying and recommending additional services and products where appropriate
• Managing customer enquiries, concerns, and follow-ups
• Ensuring all documentation and system updates are completed accurately

Skills & Experience
• Previous experience as a Service Advisor or in a similar customer-facing automotive role
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• High level of organisation and attention to detail
• Experience with dealership systems (preferred but not essential)
• A current and valid driver's licence

Benefits
• Competitive base salary plus commission structure
• Ongoing training and development with Ford and Eagers Automotive
• Supportive team environment with strong leadership
• Career progression opportunities within a national organisation
• Employee benefits and discounts across the Eagers Automotive network

As part of Eagers Automotive, Essendon Kia is backed by the strength of Australia’s largest automotive retailer, with over 8,000 team members across 250 dealerships spanning Australia, New Zealand and Canada. Representing 33 car brands and 11 truck and bus brands, we are driven by a commitment to outstanding guest experiences.

Here, we do things the right way. We’re a high-performing dealership with smooth processes, a supportive team, and a focus on delivering great customer service. Our people stay because the culture is positive and there are real opportunities to progress.

How to Apply

If you're passionate about delivering excellent customer service and want to be part of a high-performing dealership, we would love to hear from you.

Apply now with your resume and a brief cover letter outlining your experience.

Eagers Automotive - Moving together.