Service Advisor

About the Role

We are seeking a customer-focused Service Advisor to join our busy aftersales team on a permanent full-time basis, including participation in a Saturday roster.

Acting as the key point of contact between our customers and workshop, you will play a critical role in ensuring a seamless and professional service experience from start to finish.

This role suits someone who thrives in a fast-paced environment, is highly organised, and takes pride in delivering outstanding customer service.

Key responsibilities include:
• Greeting customers and booking in vehicle service and repair work
• Providing accurate estimates, timelines, and updates throughout the service process
• Liaising with technicians to ensure efficient workflow and clear communication
• Identifying and recommending additional services and products where appropriate
• Managing customer enquiries, concerns, and follow-ups
• Ensuring all documentation and system updates are completed accurately

Skills & Experience
• Previous experience as a Service Advisor or in a similar customer-facing automotive role
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• High level of organisation and attention to detail
• Experience with dealership systems (preferred but not essential)
• A current and valid driver’s licence

Benefits
• Competitive base salary plus commission structure
• Ongoing training and development with Ford and Eagers Automotive
• Supportive team environment with strong leadership
• Career progression opportunities within a national organisation
• Employee benefits and discounts across the Eagers Automotive network

How to Apply

If you’re passionate about delivering excellent customer service and want to be part of a high-performing dealership, we would love to hear from you.

Apply now with your resume and a brief cover letter outlining your experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you!

Eagers Automotive - Moving together.