Service Advisor

About the Role
At Essendon Mitsubishi we are seeking a professional and customer-focused Service Advisor to join our dedicated service team. As the first point of contact for our service guests, you will be instrumental in delivering a seamless and positive experience from initial check-in to vehicle collection.

Key Responsibilities

• Greet and assist guests with service bookings and enquiries
• Prepare repair orders and clearly communicate required work to guests
• Liaise with technicians to provide timely and accurate vehicle status updates
• Maintain open and consistent communication with guests throughout the service process
• Upsell additional services and ensure all work is authorized and completed to the highest standard

Skills & Experience

• Experience in a Service Advisor or similar customer service role (automotive experience preferred)
• Excellent communication and interpersonal skills
• Proven ability to multitask and prioritize in a fast-paced environment
• Professional presentation with a strong attention to detail
• Current and valid driver's license

What We Offer

• Monday to Friday role
• A fully maintained company vehicle including fuel.
• Industry leading commission structure.
• Ongoing training and development to support your growth
• Work with a respected dealership and a supportive leadership team
• Staff discounts across a wide range of automotive products and services
• Full-time, stable employment with opportunities for career advancement

Our Culture
we're proud to be part of the Eagers Automotive group - Australia's largest and most respected automotive retailer. We're a high-performing dealership with a strong commitment to exceptional customer service and team collaboration. Our people enjoy a supportive work environment, efficient operations, and clear pathways for career development.

Ready to Join the Team?
If this opportunity sounds like a fit for you, click APPLY now and take the next step in your career.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply.

Eagers Automotive. Moving together.