Receptionist

We are seeking a Receptionist / Host who is a Customer Service and Administration superstar to support our team at Dalby’s new home of Ford.

This is not your everyday Receptionist role, you will be the face of our dealership, focused on ensuring our valued customers are receiving great, prompt communication over the phone & in person.

We are seeking a reliable, administration and customer service professional with experience. This is a role in which you will work with a diverse team and customer base and be required to juggle multiple priorities to ensure that customers are always our number one focus.

Dalby Automotive, is the newest addition to Toowoomba Automotive Group which currently represents the Ford brand across Toowoomba and Roma. As a subsidiary of Eagers Automotive we are working towards our vision of being Australia’s most admired Automotive Group and we have the talent to make it happen, along with 111 years of rich company history as a legacy. With over 8,000 employees across Australia ad NZ, and a footprint in every capital city- there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.

About this role: 

• Connect with customers at the desk and over the phone, build rapport quickly.
• Deliver an exceptional customer experience with a high level of professionalism
• Ability to effectively manage your time, prioritise the important tasks and ensure that you meet customer satisfaction and deadlines
• Make Appointments via phone and email
• Perform clerical duties as required, scanning, filing, photocopying and general administration
• Other administrative duties as required by the Manager to support the Sales and Service teams

Must haves:

• A commitment to delivering high levels of customer service
• A confident phone manner and developed communication skills
• High attention to detail
• Time management skills in order to juggle a busy department
• Ability to work under pressure
• Knowledge of excel and ability to learn new programs is essential
• Excellent interpersonal and communication skills
• Basic administration skills
• Quick thinking & problem-solving skills

What's on offer:

• Full Time position
• An attractive hourly rate.
• Support from a dedicated and professional team and manager

• Ongoing Brand & role training
• The chance to work in a high performing environment
• Access to ongoing professional development and career progression within a national leading organisation
• Discounted health insurance
• Employee purchase policy
• Discounted finance and insurance
• Wellness initiatives: Class Pass 
• Employee assistance program

As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility