Service Advisor

About the role:

Seaview Ford is currently looking for a highly motivated individual with a passion for cars and customer service to join our service team as a Trainee Service Advisor. Incorporating elements of Service Advisor, Warranty Administrator, and occasionally assisting other dealership departments as needed. This is an all-rounder position that provides a dynamic and varied work environment.

Reporting to the Service Manager, this role will be responsible for booking, greeting, and managing daily customer relations for the dealership’s service department.

This includes the following:

• Answering customer enquiries regarding their vehicles service or repairs via the front counter, calls or emails.
• Seeking approval for additional service work found during vehicle inspections
• Ensuring all customer requirements & commitments are met in a timely manner
• Delivery quality customer service
• Compiling and completing warranty claims following manufacturer guidelines
• Completing costing of repair orders and assisting with other department duties as required by management

The Trainee Service Advisor role is strongly customer-service focussed, as well as having elements of sales, and automotive knowledge. Therefore, a background in these fields would be highly advantageous but not essential. 

About you:

If you are someone who can communicate well, is reliable, and has a positive ‘can do’ attitude, then we are looking for you! We are willing to train the right person with the right attitude. 

You will ideally possess: 

• Experience in the automotive industry, such as Mechanic, Service Advisor, or Sales (highly regarded but not essential)
• General understating of a vehicle’s components & functionality
• Eagerness to learn and grow with the Nissan brand
• Desire to deliver exceptional customer service
• Operate with a high level of Integrity
• Solid interpersonal skills
• Australian driver's license (manual preferred)
• Excellent attention to detail and time management skills

Benefits:

• Be a part of a multi-national company, where you have access to a network of opportunities across locations and brands.
• A Learning & Development program called Learning Together where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where over 150 training courses are on offer! Ranging from computer training, finance and admin, sales to communication skills.
• A top-of-the-line Employee Assistance Program with leading provider, Telus Health, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
• Lastly, extensive employee benefits that include discounts on Crown Perth Accommodation, Private Health insurance, and vehicle purchasing, parts and maintenance, as well as additional paid Maternity Leave for eligible team members, and much more…

Clarkson Nissan is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you!

Eagers Automotive - Moving together.