Service Manager

About the role:

Eagers Automotive is currently looking for a Service Manager to lead and develop our Service Department at BYD Cannington.

The world is turning and a new era in automotive has begun. BYD are spearheading an amazing time of change, environmental innovation and sustainable development in the automotive industry.

Reporting to the Dealer Principal, this rare Service Management opportunity will see you take responsibility for leading, motivating and developing a large team, as well as managing the day-to-day operations of the Service Department.

Duties will include:

• Engaging with customers and staff to deliver an outstanding experience
• Ensuring efficient and profitable operation of the Service Department
• Building and maintaining relationships with all key stakeholders of the business
• Ensuring a safe work environment for the team by maintaining best practices
• Working closely with both Sales and Parts departments regarding servicing, repair and pre-delivery work
• Developing efficient processes and standards in both workshop operations and customer service

About you:

We are looking for someone who is highly motivated and driven to succeed. If you have a passion for delivering exceptional customer service and are confident in your leaderships and communication skills – we would love to hear from you!

You will ideally possess:

• Experience managing an Automotive Service Department (desirable but not essential)
• Extensive experience working in a Service Department in a team leadership role
• Track record of effectively leading a high-performance team, meeting budgets and monthly KPIs
• Ability to work independently and be self-motivated to succeed
• Capacity to manage, develop and drive productive teamwork
• Australian working rights and driver’s licence

The Benefits

• The opportunity to be part of a multi-national company, where you have access to a network of opportunities across locations and brands.
• A top-of-the-line Employee Assistance Program with leading provider, Telus Health, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
• Lastly, extensive employee benefits that include discounts on Crown Perth Accommodation, Private Health insurance, and vehicle purchasing, parts and maintenance, as well as additional paid Maternity Leave for eligible team members, and much more…

BYD Cannington is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you!

Eagers Automotive - Moving together.