Service Manager

The Company 
Southside Volkswagen is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience. 
 
About the Role 
Southside Volkswagen are seeking an experienced and driven Service Manager to lead our service department. We are open to people looking to progress in their career (i.e., currently an Assistant Service Manager/ Senior Service Advisor).

In this key leadership role, you’ll be responsible for managing daily operations, driving team performance, and delivering outstanding customer satisfaction. 
 

• Oversee workshop operations and ensure efficient workflow management 
• Lead, coach, and develop a team of technicians, advisors, and support staff 
• Passionate about leading people by example and developing their team
• Monitor service KPIs and implement strategies to achieve performance targets 
• Maintain high standards of safety, compliance, and customer service 
• Collaborate with other departments to ensure smooth vehicle throughput and delivery 
• Organised and has a drive for high performance and exceptional customer service.

 
Skills & Experience 

• Proven experience in a Service Manager or senior service leadership role 
• Strong understanding of workshop operations and service metrics 
• Ability to lead and motivate a high-performing team 
• Exceptional communication, organisation, and problem-solving skills 
• Current driver’s licence 

Benefits 

• Be a part of a multi-national company, where you have access to a network of opportunities across locations and brands.
• Competitive salary package with bonus structure 
• Lead a successful service department within a nationally recognised dealership 
• A Learning & Development program called Learning Together where you get access to development and training opportunities throughout your employment.
• A top-of-the-line Employee Assistance Program with leading provider, Telus Health, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
• Lastly, extensive employee benefits that include discounts on Crown Perth Accommodation, Private Health insurance, and vehicle purchasing, parts and maintenance, as well as additional paid Maternity Leave for eligible team members, and much more…

 
Southside Volkswagen is a high-performing dealership committed to delivering exceptional service. We pride ourselves on our efficient operations and strong team culture. People enjoy working here because of the supportive environment and clear pathways for growth. 
 
If this sounds like you, click APPLY. 
 
We are an equal opportunity employer and would love to hear from you if the above details resonate with you! 
 
Eagers Automotive – Moving together.