Service Advisor

The Company 

Southside Volkswagen is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience. 

About the Role 

Southside Volkswagen are seeking a professional and customer-focused Service Advisor to join our service team. As the first point of contact for our service guests, you'll play a key role in providing a seamless and positive experience, from check-in through to vehicle collection. 

• Greet and assist guests with service bookings and enquiries 
• Prepare repair orders and communicate work required to guests 
• Liaise with technicians to provide accurate updates on vehicle status 
• Maintain clear and timely communication with guests throughout the process 
• Upsell additional services and ensure all work is authorised and completed to standard 

Skills & Experience 

• Previous experience in a Service Advisor or customer service role (automotive preferred but not essential) 
• Strong communication and interpersonal skills 
• Ability to manage multiple tasks and prioritise under pressure 
• High level of professionalism and attention to detail 
• Valid Australian working rights and driver’s licence 

Benefits 

• Be a part of a multi-national company, where you have access to a network of opportunities across locations and brands.
• A Learning & Development program called Learning Together where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where over 150 training courses are on offer! Ranging from computer training, finance and admin, sales to communication skills.
• A top-of-the-line Employee Assistance Program with leading provider, Telus Health, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
• Lastly, extensive employee benefits that include discounts on Crown Perth Accommodation, Private Health insurance, and vehicle purchasing, parts and maintenance, as well as additional paid Maternity Leave for eligible team members, and much more…

Southside Volkswagen is a high-performing dealership committed to delivering exceptional service. We pride ourselves on our efficient operations and strong team culture. People enjoy working here because of the supportive environment and clear pathways for growth. 

If this sounds like you, click APPLY. 

We are an equal opportunity employer and would love to hear from you if the above details resonate with you! 

Eagers Automotive – Moving together.