Warranty Administrator

We’re looking for an experienced administrator to join our team at Irelands Mitsubishi in the role of Warranty Administrator.
If you:

• Have solid administrative experience and strong organisational skills

• Communicate clearly and confidently

• Work well both independently and in a team

• Pride yourself on your attention to detail
  Then we’d love to hear from you.

About the Role

As our Warranty Administrator, your main responsibility will be processing and managing warranty claims with accuracy and efficiency. You’ll liaise with manufacturers, customers, and technicians, manage costing for repairs, and maintain accurate records. This is a fast-paced role that involves juggling competing priorities while keeping the customer at the centre of everything you do.

Key Responsibilities

• Compile and submit warranty claims in line with manufacturer guidelines

• Maintain accurate and legible records of all claims

• Store and return requested warranty parts

• Reconcile claims monthly

• Submit transport and hidden damage claims

• Keep organised records of correspondence, technical bulletins, and service letters

• Complete repair order costings and assist with department costing tasks

• Report customer complaints or operational issues to the Service Manager

What You’ll Need

• Previous administration experience (required)

• Strong written and verbal communication skills

• Excellent attention to detail and record-keeping ability

• Time management skills and the ability to handle multiple tasks

• High computer literacy

• Confidence working both autonomously and in a team

• Automotive industry knowledge (preferred but not essential)

Why Join Us?

• Supportive team and approachable leadership

• Ongoing training and professional development

• Career progression within a national, industry-leading company

• Staff benefits including discounted health insurance, vehicle purchasing, and retail discounts

• Employee Assistance Program

If you're ready for your next challenge and thrive in a customer-focused environment, apply today. Immediate start available for the right candidate.

Irelands Mitsubishi is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia and New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you.

Eagers Automotive – Moving together.