Pre Delivery Coordinator

We are seeking a professional and customer‑focused Pre Delivery Co-Ordinator to support communication between two departments and act as the liaison between BYD and the Pre Delivery teams. You will also be involved in vehicle delivery and handover processes across our Queensland network.

This role will see the candidate aim to be a proactive and adaptable professional who thrives in dynamic environments and brings a fresh “outside-the-box” approach to problem solving. The candidate will be known for their ability to multitask and prioritize effectively.

This role is based at our delivery centre in Pinkenba and reports into the Operations Manager with you being primarily responsible for coordinating vehicle readiness while delivering a high‑quality, informative, and engaging handover experience for customers. Working closely with Sales, Pre‑Delivery, and Dealership teams, you will play a key role in ensuring vehicles are delivered on time, and customers leave confident and satisfied with their new vehicle.

This position operates on a Monday to Friday roster with the hours of 7:30am to 4:30pm supporting peak delivery days and customer availability.

Your responsibilities will include:

• Liaise and communicate directly with the Pre Delivery Department and logistics teams, and dealerships to track vehicle status

• Coordinate and schedule vehicle deliveries across BYD dealerships

• Ensure vehicles are prepared, quality‑checked, and ready for handover

• Deliver professional and engaging vehicle handovers to customers

• Educate customers on vehicle features, functionality, and EV technology

• Maintain accurate delivery records, documentation, and schedules

• Identify and address any issues impacting delivery timelines or customer readiness

• Support a consistent, premium customer experience across all handovers

Skills, Strengths and Experience we are looking for:

• Previous experience in delivery coordination, customer service, or automotive administration highly regarded

• Creative and innovative thinker

• Strong multitasker and highly organized

• Proactive, hands-on approach

• Strong drive to succeed

• Able to step into complex or challenging situations

• Confident in fast-paced, high-pressure environments

• Resilient, adaptable, and solutions-focused

• Strong communication and presentation skills

• Ability to engage with customers and explain technical features clearly

• High attention to detail and organisational skills

• Ability to manage multiple priorities and deadlines

• Confident using computer systems and Microsoft Office

• Interest in vehicle technology and electric vehicles desirable

• Current driver’s licence

Benefits

• Key customer‑facing role within a fast‑growing EV network

• Supportive and collaborative team environment

• Ongoing training and development opportunities

• Team member discounts across automotive products and services

• Career development opportunities within a national automotive group 

Our team plays a critical role in supporting the rapid growth of electric vehicles across the state. People enjoy working here because of the structured environment, collaborative culture, and genuine opportunities to build long‑term careers within Eagers Automotive.

If you think you’re up for the task and can manage competing demands while maintaining strong attention to detail and delivering results, then WE WANT TO HEAR FROM YOU.