Service Advisor

About Us:
Are you ready to accelerate your career in the automotive industry?

BYD Automotive Canberra is offering a rare and exciting opportunity for passionate and driven individuals to join our growing team in the Service Department. As a global leader in new energy vehicles and sustainable transportation solutions, we are dedicated to innovation, excellence, and shaping the future of mobility.

BYD Automotive is at the forefront of cutting-edge technology, leading the charge in new energy vehicles, energy storage, and green solutions. Our commitment to sustainable transportation has made us a pioneering force in the automotive industry, driving change and setting new standards for performance, safety, and environmental sustainability.

BYD Automotive is part of the Eagers Automotive Group with two locations in the ACT, Belconnen and Phillip. We are excited to grow on our existing complement of staff, and we recognise that our success depends on our people, so we strive to be a great company to work for and provide extensive benefits to our employees in a supportive and collaborative work environment.

With our ongoing success, we are now seeking applications to fill the role of a Service Advisor at our BYD Service & Repair Centre in Belconnen, to help deliver the kind of customer care and experience we are famous for.

Prior experience in retail or automotive service is desirable, as is your enthusiasm and flair for providing all our customers with the ultimate servicing experience.

You’ll have to hit the ground running, employing your exceptional customer service skills to help us meet and exceed our dealership KPIs.  
A high level of computer literacy and a working knowledge of the Microsoft Office suite is also essential.

If you think you have what it takes to be our Service Advisor, we’d love to hear from you. Prior experience desired, however not essential.

About the Role:
As a Service Advisor, you will be responsible for performing a range of duties including: vehicle check-in and check-out, service bookings, answering phone calls and emails promptly, ensuring all job records are accurate, delivering exceptional customer service, focusing on customer satisfaction, and the ability to work effectively within a team.

About You:
·         Reliable and efficient
·         Attention to detail
·         Pride in workmanship
·         Passion for innovation
·         Driven to learn about new and emerging technologies
·         Adaptability
·         Confident
·         Collaborative and team spirit
·         Good written and communication skills
·         Ability to work in a fast-paced environment
·         Well presented
·         Australian Driver’s License

Why Join BYD:
·         Competitive remuneration package including bonuses
·         Safe and flexible working conditions 
·         Team and inclusive work environment
·         Career growth
·         Ongoing training and personal development
·         Ongoing support and mentorship
·         Exposure to innovation
·         Culture of excellence
·         Discounted health insurance, vehicles, car insurance, gyms and many more
·         Health and wellness: Employee Assistance Program - Personal Coaching, Counselling, Relationship or Financial Advice and many more

If you think you have what it takes to be part of our BYD team, we want to hear to you. 
Join us in driving innovation, sustainability, and a brighter future with BYD Automotive!