Service Advisor

About Us:

As part of the Eagers Automotive Group, we recognise that our success depends on our people, so we strive to be a great company to work for and provide extensive benefits to our employees.

We are currently seeking applications to fill the role of Service Advisor at our Gerald Slaven Ford Dealership in Belconnen to help deliver the kind of customer-care and experience we are famous for.

About the role:

Most important will be your commitment to creating an amazing experience for our customers. You’ll be the liaison between them, and our service technicians and whilst previous experience in this role would be highly regarded, it is not essential. Duties will include:

• Providing quotes for vehicle servicing and repairs
• Determining customer requirements and assisting in the selection of solutions
• Developing and maintaining relationships with customers
• Assisting customers with enquiries, bookings and service scheduling over the phone, in person and via email
• Processing orders, invoices and payments
• Liaising with customers, sales staff and service technicians to determine repair and service timelines
• Arranging loan vehicles for customers
• Operating specialised automotive computer software

To be considered you will have the following:

• Experience in a busy customer orientated role
• Exceptional customer service skills
• Great attention to detail
• Excellent computer and administrative skills
• Hands on/Can-do approach
• Current Driver's license
• Excellent organisational and communication skills

In return you’ll:

• Work in an incredibly supportive environment with a great team culture that celebrates success with monthly BBQ’s and employee of the month awards
• Receive extensive employee benefits including access to our free Employee Assistance Program, discounted vehicle purchase programs, health insurance and gym memberships
• Work in a state-of-the-art service department 
• Earn competitive wages commensurate with experience, with great working conditions, and friendly work environment
• Receive ongoing factory training with the latest technology
• Work Monday - Friday

If you think you have what it takes to be part of our team and help deliver the kind of customer care and experience we are famous for, we want to talk to you. This a real opportunity to forge a successful career in the motor vehicle industry with a supportive management team, and customer focused dealership. Gerald Slaven is an equal opportunity employer and women are encouraged to apply. Apply for these positions today with your resume and covering letter outlining your suitability.

Employer questions

Your application will include the following questions:

• Do you have experience in administration?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a service adviser?
• Do you have customer service experience?
• Do you have a current Australian driver's licence?
• How much notice are you required to give your current employer?
• What's your expected annual base salary?