Warranty Administrator

The Company

Big Rock Toyota is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience.

About the Role

Big Rock Toyota are seeking a detail-oriented and organised Warranty Administrator to join our service team. In this role, you will be responsible for accurately preparing, submitting, and tracking all warranty claims, ensuring compliance with manufacturer guidelines and dealership procedures.

• Process and submit warranty claims in line with manufacturer requirements
• Audit repair orders to ensure accuracy and completeness
• Liaise with service advisors and technicians for correct documentation
• Monitor claim status and follow up on outstanding approvals
• Maintain detailed records of claims, rejections, and adjustments

Skills & Experience

• Previous experience in warranty administration or dealership service administration
• Strong attention to detail and accuracy in data entry
• Knowledge of automotive service processes and manufacturer systems (desirable)
• Ability to work to deadlines and manage multiple priorities
• Excellent communication and organisational skills
• Current driver’s licence

Benefits

• Monday to Friday role with consistent hours
• Join a supportive, professional, and high-performing service team
• Ongoing training and development opportunities
• Team member discounts across automotive products and services
• Stable, full-time position within a nationally recognised dealership

Big Rock Toyota is a high-performing dealership committed to delivering exceptional service. We pride ourselves on our efficient operations and strong team culture. People enjoy working here because of the supportive environment and clear pathways for growth.

If this sounds like you, click APPLY.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you!

Eagers Automotive – Moving together.