Service Bookings Administrator

About the role

As the Service Booking Administrator, you’ll be the key point of contact for customers booking their vehicles in for service. You’ll play a critical role in keeping the service department running smoothly by managing bookings, coordinating schedules, and providing a great customer experience.

Key responsibilities

• Manage service bookings via phone, email and internal systems
• Confirm appointment availability and coordinate with the Service team
• Respond to customer enquiries in a professional and timely manner
• Update and maintain accurate booking and customer records
• Support general administration tasks within the Service department
• Assist in maintaining a smooth daily workflow in a high‑volume environment

About you

• Previous experience in administration, bookings, or customer service
• Strong communication skills and confidence speaking with customers
• High attention to detail and excellent organisational skills
• Comfortable working in a fast‑paced, structured environment
• Automotive or dealership experience is highly regarded, but not essential

What’s in it for you

• Work with one of Australia’s fastest‑growing EV brands
• Supportive team environment with clear systems and processes
• Ongoing training and development opportunities
• Modern dealership environment in Alexandria
• Stable, permanent full‑time role

About BYD

BYD is a global leader in electric vehicles and clean energy technology. With a growing presence across Australia, BYD is focused on innovation, sustainability and delivering an outstanding customer experience.

How to apply

If you’re organised, customer‑focused and ready to be part of an exciting growth journey, we’d love to hear from you. Apply now via SEEK.