Customer Relations Manager

About the role

As Customer Relations Manager, you’ll be responsible for overseeing customer feedback, managing escalations and ensuring a consistent, high‑quality experience across Sales and Service. Acting as a key liaison between customers and internal teams, you’ll help resolve issues effectively while identifying opportunities to improve processes and satisfaction outcomes.

Key responsibilities

• Manage customer complaints, feedback and escalations through to resolution
• Act as a customer advocate across Sales, Service and Operations
• Build strong relationships with internal stakeholders to improve customer outcomes
• Investigate customer concerns and recommend practical solutions
• Track trends, root causes and recurring issues to drive continuous improvement
• Ensure customer interactions align with BYD standards and brand values
• Support a positive, professional and customer‑focused culture

About you

• Previous experience in customer relations, customer experience or complaints management
• Strong communication and conflict resolution skills
• Able to remain calm, professional and solutions‑focused in challenging situations
• High attention to detail with a structured, methodical approach
• Confident working across multiple departments and stakeholder groups
• Automotive or dealership experience is highly regarded, but not essential

What’s in it for you

• Key customer leadership role with a rapidly growing EV brand
• Opportunity to shape and improve the customer experience journey
• Supportive team environment within a modern dealership
• Ongoing development as BYD continues to expand in Australia
• Permanent, full‑time role based in Alexandria

About BYD

BYD is a global leader in electric vehicles and clean energy technology. With a strong and growing footprint across Australia, BYD is committed to innovation, sustainability and delivering an exceptional customer experience at every touchpoint.

How to apply

If you’re passionate about customer experience and ready to play a key role in a high‑growth automotive brand, we’d love to hear from you. Apply now via SEEK.